RETURNS & EXCHANGE

If you wish to return an order (self-ship only), kindly get in touch with our Customer Care team at customercare@houseofindya.com or on WhatsApp at +91-8929987349 within 10 days of receiving your order. Please read through the process and exceptions.

Step 1: Contact Customer Support to get a mandatory Return ID (returns without an ID will not be accepted).

Step 2: Ship your parcel to:

Conditions & Refund Details:

-Parcel should have return ID and order ID clearly mentioned on the outside of the package.

-Returned items must be unused and have all original tags intact.

-Items undergo a warehouse quality check upon arrival. Refund will be processed as per the quality check approval.

-Approved refunds will be credited to your original payment method within 24–48 business hours.

-Import charges will be deducted from the item's product value before calculating the final refund amount.

Exceptions:

-No returns or exchanges on Jewellery or Custom-tailored items.

Please note, the outfit may be intentionally tailored with some ease for a comfortable fit.

We offer a 3-day return policy for all domestic orders and refunds in store credit only. You can request a return within 3 days of delivery, provided the product is unused, unworm, and in its original packaging.

Please note that a ₹150 return handling fee will be deducted from your refund for each returned order.

In case of any manufacturing defect or issue with your order, you can also reach out to us at customercare@houseofindya.com or via WhatsApp at +91-7303700176, and our team will happy to assist you.

1. Indya Jewelry and any customized items altered as per body measurements are not eligible for returns.
2. All items to be returned or exchanged must be unused and should be in their original condition with all tags and packaging intact (e.g. shoes must be packed in the original shoe box).
3. We only accept returns for products purchased directly from Indya’s website, mobile site, or app. Any return request for products purchased from our indirect online and offline distributors will be declined by us.
4. The exchange policy allows for only size exchanges.
5. If you self-ship your return/exchange, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service. A fixed amount of Rs. 100 will be reimbursed subject to the return having met our Returns and Exchange Policy
6. Please allow 24 hours post-delivery of your order for your order status to be updated in your Indya account.
7. Please check the items, type of return/exchange, and other related details carefully. Our courier partner will pick up only the items mentioned at the time of submitting the return/exchange request by you
8. In case the items handed over to the courier person don't match the details of the items mentioned in the return/exchange request, we will conduct an internal probe and get back to you accordingly
9. If you self-ship any product without officially informing us through our return/exchange process, we will not process the return

Indya Jewelry, Indya Luxe styles and any customized items altered as per body measurements are not eligible for returns.

You can return products purchased from Indya within 7 days of receiving the product. Please follow these steps -

1. Click on 'Return’ under the “My Orders” section of the Indya App/Website/M-site and follow the instructions. Please make a note of the Return ID that is generated at the end of the process.
2. All refunds shall be processed in the form of store credits.
3. We offer a pick-up facility in select locations basis our courier serviceability. If you select to schedule a pick-up, please place the product(s) in a packet. The product(s) must be unused, unwashed and all the tags should be intact. We will pick up the return within 1 - 3 business days from the request placement date. Keep the packet ready to expedite the return pickup.
4. If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us by any reliable courier service within 7 days of raising a return request. Please pack the product(s) and ensure that it is unused, unwashed and all the tags are intact. Please do mention the Order No. and Return ID on a piece of paper and place it in the packet. Kindly address the package to the following address -
   High Street Essentials Pvt. Ltd.
   Plot No-39, Block-C, Sector-58
   Noida, Uttar Pradesh-201301,
   India

    

We request you to share the courier details with us on customercare@houseofindya.com or WhatsApp us on +91-8929987349 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases with Indya. Any product self-shipped after 7 days of raising a return request will not be considered.

We will send you a confirmation email as soon as we receive the shipment at our warehouse

If you want to exchange products purchased from Indya, please follow the below-mentioned steps:

1. You can create an exchange request for products purchased from Indya within 7 days of its delivery under the “My Orders” section of the Indya App/Website/M-site.
2. We offer a pick-up facility in select locations basis our courier serviceability. If you select to schedule a pick-up, please place the product(s) in a packet. The product(s) must be unused, unwashed and all the tags should be intact. We will pick up the exchange within 1 - 3 business days from the exchange request placement date.
3. Once your product is picked, the exchange process will be initiated within 24-48 business hours. A new product in the size you requested will be dispatched to you in the following 48-72 business hours.
4. If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us by any reliable courier service within 7 days of raising an exchange request. Please pack the product(s) and ensure that it is unused, unwashed and all the tags are intact. Please do mention the Order No. and Exchange ID on a piece of paper and place it in the packet. Kindly address the package to the following address -
   High Street Essentials Pvt. Ltd.
   Plot No-39, Block-C, Sector-58
   Noida, Uttar Pradesh-201301,
   India

    

   We request you to share the courier details with us on customercare@houseofindya.com or WhatsApp us on +91-8929987349 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases with Indya. Any product self-shipped after 7 days of raising a return request will not be considered.
   We will send you a confirmation email as soon as we receive the shipment at our warehouse
5. Post pickup, we will initiate the exchange process in 24-48 hours.
6. Please note that if the exchange size is not available at our warehouse, we will contact you to convert your return into store credit or refund, as per your preference.
7. In case you face any size issue with the exchanged product as well, please note that we will not provide a further exchange. You may self-ship the exchange back to us, and we will process store credit/refund for the same as per your preference

1. We will pick up the return within 1-3 business days from the request placement date
2. Please keep the return/exchange shipment ready and ensure that the product(s) is unused, unwashed and all the tags are intact

In case your area pin code is not serviceable for pickup, you will need to self-ship the item(s) to be returned via any reliable courier partner. Please ensure that you place a sheet of paper with details of the Order ID and Return/Exchange ID in the package. For all self-shipped returns, you will be reimbursed Rs. 100 via Indya Store Credits.
We request you to share the courier details with us on customercare@houseofindya.com or WhatsApp us on +91-8929987349 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases with Indya.

Please mention the Order No. and Return/Exchange ID on a piece of paper and place it in the packet. Kindly address the package to the following address -
High Street Essentials Pvt. Ltd.
Plot No-39, Block-C, Sector-58
Noida, Uttar Pradesh-201301,
India

You can self-ship the products you wish to return/exchange by any reliable courier service within 7 days of raising a return/exchange request. Any product self-shipped after 7 days of raising a return/exchange request will not be considered.

1. Once the product is picked up by our aligned courier partner, we will initiate the refund within 24 hours. The refund will be processed in the form of Indya store credits and the amount will reflect within 24 hours. A confirmation email will be sent to you on your registered mail id.
2. If you self-ship the return order, the product(s) will first go through a quality check at our end. Once it clears the check, the refund process will be initiated within 24-48 business hours in the form of Indya Store Credits, the amount will reflect in 24 business hours. In case the product does not meet our quality check, we will not be able to process the refund.

Please sign in with your registered email ID to view and utilize your store credits. On the checkout page, a store credit tab will reflect your store credits. Here, the total amount to be paid by you will be calculated after deducting the store credits.

1. If you are returning/exchanging multiple products from a single order together, we will generate a single Return ID/Exchange ID for all products and you will receive an e-mail and SMS confirmation for the same
2. You can return as many items from a single order within the 7 days return policy. We will accept your return/exchange and arrange a reverse pick-up for the same.

We make three attempts to pick up the item. If the item is not picked up on the third attempt, the pickup request will be marked as failed.

For any defective/damaged/incomplete/wrong order delivered, we request you to inform us within 48 hours of receiving the order with images of the product received. Please get in touch with our Customer Care team for assistance, we will then investigate the case and provide the best available resolution.
For orders and queries within India:
Reach us on WhatsApp at +91-7303700176
For orders and queries outside India (International only):
WhatsApp at +91-8929987349 or Contact us via email at customercare@houseofindya.com.

1. You need to upload a minimum of 3 and a maximum of 5 pictures
2. Kindly ensure the images are clear and the damaged/defective/missing part of the outfit is highlighted in red
3. You must send us an image of the original labels and tags intact along with the invoice.

Any such complaint raised after 48 hours of receiving the order may not be considered.