Faqs

You will receive an email and SMS confirmation from Indya once your order has been successfully placed. The mail will have all the details related to your order.

To check the status of your order, log into your account on the Indya app or website, and go to the My Orders section to get all the information.

The shipping address of your order can only be modified if your order hasn’t been packed yet at our warehouse.
To modify your shipping address, please get in touch with our Customer Care team for assistance.
For all your queries:
reach us on WhatsApp at +91-8929987349 or Contact us via email at customercare@houseofindya.com.

Orders, once processed and shipped can be tracked using the consignment/tracking number, commonly referred to as the AWB number. You can track your order in two ways -

1. After you log in to your Indya account, go to the ‘My Account’ page and find the order number your wish to track. Click on ‘Track my order’ to see real-time updates of your shipment status.
   Please note that this link becomes valid only 24 hours after your order has been dispatched.
2. Alternatively, you may track your order through our order shipment email which provides a direct link to track your order real-time on the service provider’s website

In cases where our website can’t link to the courier service providers’ website in real-time, we will share the AWB number and the provider’s name with you via email, and on your account page. To track your shipment status, all you need to do is –

1. Go to the service provider's website
2. Type in the tracking number provided in the mail in the Tracking section and check the status

Delivery time within India-10 Day Delivery

International delivery time-15 Day Delivery

Made to Order styles may take upto 30-45 days due to the workmanship of the product.

Please allow 24 hours post-delivery of your order for the status to be updated to ‘Delivered’.

Generally, our courier partners deliver the order to the intended recipient at the delivery address only. In case, you have not received the order, please get in touch with our Customer Care team for assistance within 48 hours of the delivery intimation from our end. We shall arrange proof of delivery for you within 48 hours of your complaint from the aligned courier partner.

For all your queries:
reach us on WhatsApp at +91-8929987349 or Contact us via email at customercare@houseofindya.com.

Kindly note, any complaint raised after 48 hours of receiving the delivery intimation may not be considered.

Yes. If you were unavailable to collect your order, our courier partner will attempt the delivery up to two more times. If you are aware of your future unavailability, please do inform our customer care team on +91-8929987349 so that we can attempt the delivery at a later date.

All shipping charges on Apparels, Jewellery and Accessories are FLAT irrespective of the order size and weight, for Food, Wellness and Spiritual, shipping charges are calculated as per the actual weight of the products, with a minimum of USD 15 applied. Please find the shipping charges below

Country	Shipping Cost
India	Free
USA	USD 15
Canada	CAD 17
United Kingdom	GBP 5
Australia	AUD 17
Singapore	SGD 35
Malaysia	SGD 20
Europe	EUR 17
UAE	AED 90
Saudi Arabia	SAR 120
Guyana	USD 35
Trinidad & Tobago	USD 35
Fiji	FJD 33
New Zealand	NZD 26
Qatar	QAR 90
South Africa	ZAR 325
Thailand	THB 494
Mauritius	MUR 1412
All Other Countries	USD 15

All shipping charges on Apparels, Jewellery and Accessories are FLAT irrespective of the order size and weight, for Food, Wellness and Spiritual, shipping charges are calculated as per the actual weight of the products, with a minimum of USD 15 applied.

Delivery time within India-10 Day Delivery

International delivery time-15 Day Delivery

Made to Order styles may take upto 30-45 days due to the workmanship of the product.

We use leading courier companies such as Bluedart, OnlineXpress, Xpressbees, Ecom Express, Delhivery & DTCT for shipments in India. All international orders are sent through DHL and FedEx.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and will not be able to define the cost as it varies from country to country.No additional duties will be charged upon delivery in the USA and Canada. For all other countries, additional duties may be charged as per that country's import policy.However, no duty is applicable on the specified order value for the below list of countries.

Country	No Duties applicable for order values less than-
Australia	AUD 1000
United Kingdom	GBP 135
Singapore	SGD 400
United Arab Emirates	AED 950
Saudi Arabia	SAR 1000
United States	No Additional duties will be Charged upon delivery
Canada	No Additional duties will be Charged upon delivery

If your package has been opened or tampered with, we request you to not accept the shipment and immediately inform our customer care team. Kindly note, any intimation after 24 hours of the attempted delivery, will not be considered.

For all your queries:
reach us on WhatsApp at +91-8929987349 or Contact us via email at customercare@houseofindya.com.

Food-only orders are delivered internationally within 15 days.

Small cart orders below the free shipping limit will be delivered in 15 days when combined with apparel or jewellery.

Please contact our customer support within 48 hours of delivery for assistance.

Yes, you can. However, the delivery time may extend up to 15 days when food items are shipped together with apparel or jewellery.

International Return Policy

"If you wish to return an order (self-ship only), kindly get in touch with our Customer Care team at customercare@houseofindya.com or on WhatsApp at +91-8929987349 within 10 days of receiving your order. Please read through the process and exceptions.

Step 1: Contact Customer Support to get a mandatory Return ID (returns without an ID will not be accepted).

Step 2: Ship your parcel to:

High Street Essentials Pvt. Ltd.
Plot No-39, Block-C, Sector-58
Noida, Uttar Pradesh-201301,
India

Conditions & Refund Details:

-Parcel should have return ID and order ID clearly mentioned on the outside of the package.

-Returned items must be unused and have all original tags intact.

-Items undergo a warehouse quality check upon arrival. Refund will be processed as per the quality check approval.

-Approved refunds will be credited to your original payment method within 24–48 business hours.

-Import charges will be deducted from the item's product value before calculating the final refund amount.

Exceptions:

-No returns or exchanges on Jewellery or Custom-tailored items.

-For health, safety, and hygiene reasons, all food, wellness, personal care, and spiritual items are final sale and non-returnable.

Please note, the outfit may be intentionally tailored with some ease for a comfortable fit.

Domestic Return Policy

We offer a 3-day return policy for all domestic orders and refunds in store credit only. You can request a return within 3 days of delivery, provided the product is unused, unworm, and in its original packaging.

Please note that a ₹150 return handling fee will be deducted from your refund for each returned order.

In case of any manufacturing defect or issue with your order, you can also reach out to us at customercare@houseofindya.com or via WhatsApp at +91-8929987349, and our team will happy to assist you.

Indya Jewelry, Indya Luxe styles and any customized items altered as per body measurements are not eligible for returns.

Please sign in with your registered email ID to view and utilize your store credits. On the checkout page, a store credit tab will reflect your store credits. Here, the total amount to be paid by you will be calculated after deducting the store credits.

Please note, store credits cannot be used to cover COD charges.

For any defective/ damaged/incomplete/wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received.

Please get in touch with our Customer Care team for assistance. We will then investigate the case and provide the best available resolution.

Any such complaint raised after 48 hours of receiving the order may not be considered.

For all your queries:
reach us on WhatsApp at +91-8929987349 or Contact us via email at customercare@houseofindya.com.

Order cancellations are not applicable once the order is confirmed. For any queries, please get in touch with our Customer Care team for assistance.
For all your queries:
reach us on WhatsApp at +91-8929987349 or Contact us via email at customercare@houseofindya.com.

We do not offer the option to cancel an order once it is confirmed. For any queries, please get in touch with our Customer Care team for assistance.

For all your queries:
reach us on WhatsApp at +91-8929987349 or Contact us via email at customercare@houseofindya.com.

International Return Policy

"If you wish to return an order (self-ship only), kindly get in touch with our Customer Care team at customercare@houseofindya.com or on WhatsApp at +91-8929987349 within 10 days of receiving your order. Please read through the process and exceptions.

Step 1: Contact Customer Support to get a mandatory Return ID (returns without an ID will not be accepted).

Step 2: Ship your parcel to:

High Street Essentials Pvt. Ltd.
Plot No-39, Block-C, Sector-58
Noida, Uttar Pradesh-201301,
India

Conditions & Refund Details:

-Parcel should have return ID and order ID clearly mentioned on the outside of the package.

-Returned items must be unused and have all original tags intact.

-Items undergo a warehouse quality check upon arrival. Refund will be processed as per the quality check approval.

-Approved refunds will be credited to your original payment method within 24–48 business hours.

-Import charges will be deducted from the item's product value before calculating the final refund amount.

Exceptions:

-No returns or exchanges on Jewellery or Custom-tailored items.

-For health, safety, and hygiene reasons, all food, wellness, personal care, and spiritual items are final sale and non-returnable.

Please note, the outfit may be intentionally tailored with some ease for a comfortable fit.

We currently deliver to the following countries -
Australia, Canada, Fiji, France, Germany, Guyana, India, Indonesia, Italy, Malaysia, Mauritius, Nepal, Netherlands, New Zealand, Nigeria, Philippines, Qatar, Saudi Arabia, South Africa, Scotland, Singapore, Sweden, Switzerland, Thailand, Trinidad & Tobago, United Arab Emirates, United Kingdom, United States of America

All shipping charges on Apparels, Jewellery and Accessories are FLAT irrespective of the order size and weight, for Food, Wellness and Spiritual, shipping charges are calculated as per the actual weight of the products, with a minimum of USD 15 applied. Please find the shipping charges below

Country	Shipping Cost
India	Free
USA	USD 15
Canada	CAD 17
United Kingdom	GBP 5
Australia	AUD 17
Singapore	SGD 35
Malaysia	SGD 20
Europe	EUR 17
UAE	AED 90
Saudi Arabia	SAR 120
Guyana	USD 35
Trinidad & Tobago	USD 35
Fiji	FJD 33
New Zealand	NZD 26
Qatar	QAR 90
South Africa	ZAR 325
Thailand	THB 494
Mauritius	MUR 1412
All Other Countries	USD 15

Delivery time within India-10 Day Delivery

International delivery time-15 Day Delivery

Made to Order styles may take upto 30-45 days due to the workmanship of the product.

All international orders are sent through DHL and FedEx.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and will not be able to define the cost as it varies from country to country.No additional duties will be charged upon delivery in the USA and Canada. For all other countries, additional duties may be charged as per that country's import policy.However, no duty is applicable on the specified order value for the below list of countries.

Country	No Duties applicable for order values less than-
Australia	AUD 1000
United Kingdom	GBP 135
Singapore	SGD 400
United Arab Emirates	AED 950
Saudi Arabia	SAR 1000
United States	No Additional duties will be Charged upon delivery
Canada	No Additional duties will be Charged upon delivery

1. Paypal
2. Credit/Debit Card

We do not offer the option to cancel an order once it is confirmed. For any queries, feel free to contact us via WhatsApp at +91-8929987349 or email us at customercare@houseofindya.com.

International

If you wish to return an order, kindly get in touch with our customer care team at customercare@houseofindya.com or WhatsApp at +91-8929987349 within 15 days of receiving the order.

For all international orders, customers can easily return products within a 15 day window self-ship the products . The order needs to be sent back to the following address :

High Street Essentials Pvt. Ltd.
Plot No-39, Block-C, Sector-58
Noida, Uttar Pradesh-201301,
India

Once we receive the product(s), it will go through a quality check at our warehouse and we will then initiate the refund in your source account within 24-48 business hours.

Please note that the refund amount will be calculated post deducting the import charges and shipping and handling costs.

No returns or exchange applicable on Jewellery and Customized items altered as per your body measurements. Please note, the outfit may be intentionally tailored with one inch ease for a comfortable fit.

If you choose to not pay duties and taxes and refuse to accept the delivery of the product, the refund will be made after deducting the import charges we incur to ship the product back to India. If the return charges are higher than the order refund amount, no refund will be made

Food-only orders are delivered internationally within 15 days.

Small cart orders below the free shipping limit will be delivered in 15 days when combined with apparel or jewellery.

Please contact our customer support within 48 hours of delivery for assistance.

Yes, you can. However, the delivery time may extend up to 15 days when food items are shipped together with apparel or jewellery.

Just go through these simple steps to place an order on our website/M-site/app -

1. Click on the product to be ordered, select the desired size and click "ADD TO BAG"
2. Go to your bag page, once you have added all the products you wish to buy
3. You can check for any applicable coupon codes by clicking on ‘Apply Coupon’ or enter your Gift Card code if any by clicking on ‘Redeem Gift Card’
4. Click 'CHECKOUT'
5. Sign in to your account using your registered email id and password. If you are a first time visitor, you can proceed to checkout as a Guest User or create a new account in one short step for a seamless shopping experience and faster checkout.
6. Enter your shipping and billing address
7. Choose from prepaid
8. Re-check your order details
9. Click on "Place Order"
10. In case you have selected a prepaid option, you will be re-directed to a fully secure payment gateway where you need to enter your card/wallet details.
11. No, we do not charge any additional fees for Cash on Delivery (COD) orders.
12. For international orders, we do not offer the option to pay cash on delivery.
13. Once the order is placed successfully, you will receive an order confirmation email and SMS with all your order information.

1. Credit/Debit cards
2. Net Banking
3. UPI
4. Mobile wallets (Paytm, Amazon Pay, Freecharge, Ola Money, PayZapp, Airtel Money, PhonePe, BHIM UPI)
5. Paypal (All countries except India)

You can be assured that Indya offers you the highest standards of security currently available online to ensure that your shopping experience is private, safe, and secure. We work with only reliable and secure payment partners who are PCI DSS compliant. Your bank will authorize the credit card transaction directly without any information passing through to us. We do not retain your banking information.

Once you have shortlisted the product you wish to buy, select the size and click ‘Add to Bag’, and view your cart. Here you can enter the discount/coupon code or enter your gift card code, click on Apply Code, and follow the rest of the instructions to place your order.

If your money is debited for an unsuccessful order, you need not worry. It will automatically roll back within 7 business days. You may choose to place a new order without worrying about the failed transaction. Please reach out to whatsapp us on +91-8929987349 or email us at customercare@houseofindya.com with the transaction details, in case of any concern.

The Cash On Delivery option is available on purchases of up to Rs. 2900. Beyond this amount, purchases can only be made using Net Banking, Credit/Debit Card, UPI, and Mobile Wallets.

You may pay the courier executive using cash.

No, we do not charge any additional fees for Cash on Delivery (COD) orders.

1. Please be careful when trying on clothing, items must be returned in their original condition. Original condition means that items must be unused and unworn, with no marks, scent or damage.
2. Items should be returned in their original packaging with product tags attached.
3. Majority of our items contain embellishments and embroidery and therefore fragile in their usage. From time to time beading/ sequence may get displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care.

1. Please ensure that the first wash is 'Dry Clean' only.
2. Heavy embroidered items can only be Dry Cleaned.
3. More casual items should be washed separately in cold water and rinsed thoroughly.
4. Please note that due to hand dyeing methods used the colors are not guaranteed.
5. We cannot be liable for any damage to your garments due to not complying with the washing instructions given.

NOTE: It may not be possible to give full instructions on each garment therefore the above is a guideline of washing, if in doubt Dry Clean.